Cancellation Policy
At VertexVault Studio, all products listed on our website are stocked in our inventory and are shipped directly from our fulfillment facility. To ensure efficient order processing and timely dispatch, we maintain the following cancellation policy.
1. Order Verification & Confirmation
Before processing any order, our team may contact you via phone call, WhatsApp, SMS, or email to verify your order details, shipping information, and purchase confirmation.
You may request cancellation or correction of your order at any time before you formally verify and confirm your order.
Order Processing Lock
Once you have verified, confirmed, and validated your order, it immediately enters our packing and shipping workflow. From this stage onward, the order cannot be canceled or modified, as it is already being prepared for dispatch.
2. Orders Already Shipped
Once an order has been packed and handed over to our courier partner for delivery, it cannot be canceled.
If you no longer wish to keep the product after receiving it, please refer to our Return & Refund Policy to determine whether your order is eligible for a return or exchange.
3. Refusal of COD Deliveries
Cash on Delivery (COD) is offered as a convenience for genuine customers.
If a customer repeatedly confirms and validates COD orders but refuses to accept delivery without a valid reason, resulting in unnecessary shipping and operational costs, VertexVault Studio reserves the right to:
- Restrict or permanently disable Cash on Delivery for that customer.
- Require prepaid payment for all future purchases.
- Cancel future COD orders at our discretion.
These measures help us prevent misuse of the Cash on Delivery service while ensuring that COD remains available for genuine customers.
4. Need Assistance?
If you have any questions regarding your order, please contact us as soon as possible.
Email: support@vertexvault.in
Our support team will make every reasonable effort to assist you before your order enters the packing and dispatch process.