At VertexVault, accessible from vertexvault.in, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by VertexVault and how we use it.
1. Who We Are
This website is owned and operated by Chandreshwar Singh Chouhan. VertexVault is our officially registered trade name, and VertexVault Studio is the digital storefront brand name utilized for our e-commerce operations. If you have questions or require more information about our Privacy Policy, do not hesitate to contact us at support@vertexvault.in.
2. Information We Collect
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as:
- Identity & Contact Data: Your name, billing address, shipping address, email address, and phone number.
- Transaction Data: Details about products you browsed, items added to your shopping cart, and successful orders completed.
Note: We do not store your credit card, debit card, or UPI credentials on our servers. All processing is handled securely by our external payment gateway provider, PayU.
3. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our e-commerce storefront.
- Process and fulfill your custom-printed orders, including managing shipping and delivery timelines.
- Send you order confirmations, tracking details, and customer support updates.
- Detect and prevent potential fraudulent transactions or security risks.
4. Cookies and Web Beacons
Like any other e-commerce website, VertexVault uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. We use cookies to keep track of items you add to your shopping cart, maintain your logged-in session, and optimize your checkout user experience.
5. Third-Party Privacy Policies
VertexVault’s Privacy Policy does not apply to other advertisers or websites. We rely on trusted third-party partners to process your payments (PayU) and manufacture/fulfill your custom apparel and decor items. We advise you to consult the respective Privacy Policies of these third-party services for more detailed information on their data handling practices.
6. Data Retention & Security
When you place an order through the site, we will maintain your Order Information for our records to handle accounting, tax compliance, and any future processing fees or return claims, unless and until you ask us to delete this information. We implement robust industry-standard electronic safeguards to ensure your data remains completely secure.