At VertexVault Studio, we want to ensure absolute transparency and quality control. Because our premium All-Over-Print (AOP) tote bags feature custom-manufactured, high-performance 8K procedural designs printed on-demand exclusively for you, we maintain a highly structured policy. Please review our terms below before completing your purchase.
1. Special Pricing & Shipping
Free Delivery: We offer free shipping nationwide on all orders, whether paid via Prepaid options or Cash on Delivery (COD).
- 10% Prepaid Discount: Enjoy a 10% discount automatically applied at checkout when you choose any prepaid payment method (UPI, Credit/Debit Cards, NetBanking, or Digital Wallets).
- Cash on Delivery (COD): COD orders are charged at standard full retail price and are not eligible for the 15% discount.
2. Strict No-Return & No-Exchange Policy (“Change of Mind”)
Because every tote bag at VertexVault Studio is custom-printed, hand-cut, and stitched from scratch to order, we treat your purchase as a unique artistic commission. We do not restock or resell inventory, ensuring you receive a pristine, never-touched piece every single time.
- One-Size-Fits-All: Our premium AOP tote bags come in a single, universal high-utility size. Therefore, there are no sizing variations or size-based exchanges.
- Final Sale: We strictly refuse and do not accept returns, refunds, or exchanges for a “change of mind” once an item has entered production or has been delivered to your doorstep. Please choose your design carefully.
3. Returns for Damaged or Defective Items (Our Guarantee)
If your tote bag arrives with a clear manufacturing defect, major printing error, or physical damage sustained during transit, we will replace the item or issue a full refund at no extra cost to you.
We maintain a strict 5-Day Window from the exact date of delivery to file a claim. To qualify for a defect replacement or refund, you must fulfill the following verification steps:
- Mandatory Unboxing Video: You must record a continuous, unedited unboxing video from the moment you open the courier package. The video must clearly show the shipping label, the unopened package, and the specific manufacturing defect or damage. (This is a mandatory guardrail to prevent fraudulent claims).
- Photographic Evidence: You must provide clear images of the defective product and the original packaging.
- How to File: Email your claim to support@vertexvault.in within 5 days of delivery. Include your order number, a brief description of the defect, and attach the unboxing video and photographic evidence.
- Resolution: Once the manufacturing defect is verified, we will either initiate a brand-new production cycle to ship you a replacement of the exact same design or issue a refund.
Product Color Disclaimer: At VertexVault, we strive for the highest quality in every print. Please note that the colors you see on your screen may vary slightly from the final physical product due to differences in screen calibration (RGB) and the professional printing process (CMYK) used to create your item. We take great care to ensure your design looks vibrant and professional on every piece.
Please be aware that color variations of 5–10% are considered within the industry standard for custom printing and are not grounds for a return or exchange. We appreciate your understanding as we work to deliver unique, high-quality designs.
4. Refund Modes and Bank Timelines
In the rare event that a refund is approved due to a verified manufacturing defect:
Duration: Once officially approved, the funds typically take 5 to 7 business days to reflect in your account, depending entirely on your bank’s standard processing cycles.
Mode of Payment: Money will be credited back strictly to the original mode of payment used during checkout (UPI, NetBanking, Credit/Debit Card, or linked wallets).
Cash on Delivery (COD) Refunds: We do not offer cash refunds. For any approved COD-based defect returns, the refund will be securely processed via bank transfer or UPI to an account verified under the customer’s legal name.
Need help?
Contact us at support@vertexvault.in for questions related to refunds and returns.